Help & Frequently Asked Questions

Hi and welcome to Jetset Spanish help!

We have taken the most frequently asked questions and compiled them here to help answer any questions or solve any issues you might be having.

If you would like a super-quick answer to your question then please look through our help section carefully!

If your question (and answer) isn't here then please send us an email using the "Contact Us" link at the bottom of this page!

Kind regards
The Jetset Spanish team

What is Jetset Spanish?

Do you offer a money back guarantee?

Will I receive a product in the mail?

How long does it take for Jetset Spanish to be mailed to me?

What are the computer system requirements?

What is the Jetset Spanish download file size?

Is it possible to download Jetset Spanish on a slow internet connection?

I emailed you but I haven't had a response

How do I order?

Are my credit card details secure?

How to enter the members' area once I have purchased?

My login is not working. I keep redirected back to the login page

What is Jetset Spanish?

Jetset Spanish is a unique Spanish language learning tool designed to immerse you in everyday, real-life scenarios with native Spanish speakers. It contains 15 interactive lessons covering different scenarios that you are likely to encounter on a trip to a Spanish speaking country. Your host John will guide you through each lesson directing you to join in with the conversation as it takes place on screen.

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Do you offer a money back guarantee?

Yes, we do! You have up to 60 days to try Jetset Spanish and experience the difference that it will make with your language learning! If you do wish to request a refund for your Jetset Spanish product, please delete all Jetset Spanish files from your computer and then email us using the "Contact Us" form. Please remember to include your receipt number. A small explanation of why you desire a refund for the product would also be appreciated!

If you are already in receipt of your Jetset Spanish Backup Disc then you will need to return this to us at the below address, if it is yet to arrive please contact us and we may be able to stop delivery.

Jetset Spanish
c/o Libros Media
P.O. Box 41031
Christchurch 8011
New Zealand

Once we receive the package we will issue a refund for the purchase price of the course. Please note that refunds cannot be given for shipping and handling costs, and we cannot cover the cost of returning the package.

Once we have requested a refund for your Jetset Spanish product, please allow 5-10 days for the refunded amount to appear in your account.

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Will I receive a product in the mail?

Yes you will receive a Jetset Spanish back up disc in the mail. Your purchase of Jetset Spanish allows you to install the program on up to two machines in your household, the back up disc allows you to do this easily.

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How long does it take for Jetset Spanish to be mailed to me?

The disc should take no longer than 5-10 working days; remember you also have instant access to the Jetset Spanish download area so you can start learning straight away.

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What are the computer system requirements?

Windows® Macintosh®
Processor Minimum Minimum: Intel Pentium® III 1GHz or faster processor; Recommended: Pentium 4 2GHz or faster Intel Core™ Duo 1.83GHz or faster processor.
Operating System Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions, Windows Vista SP1, Windows XP Tablet PC Edition SP2 and SP3, Windows XP SP2 and SP3, Windows 2003/2008 Server, Windows 7 and higher Mac OS 10.5 or Mac OS 10.6 and higher
Memory Minimum: 512MB RAM; Recommended: 1GB RAM Minimum 512MB RAM; Recommended: 1GB RAM
Hard Drive Minimum 700MB Minimum 700MB
CD Drive Required for installation from CD Required for installation from CD
Internet Connection Required for product activation/registration only Required for product activation/registration only
Monitor 640 * 480 resolution minimum 640 * 480 resolution minimum

Note: Jetset Spanish does not support Windows 2000 and Mac PowerPC. Additionally, Mac OS 10.4 is not supported.

Additional Notes: During setup the installation process may appear to hang or be non responsive. This is normal and the installation is progressing. Due to the size of some of the required files installation may take longer than expected.

Only install Jetset Spanish in the recommended location, some features may not work otherwise.

Maximum install per member: 2

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What is the Jetset Spanish download file size?

The Jetset Spanish download file size is 700MB, in recognition of this being a large file we provide the backup disc for those customers unable to download the product directly from the Members' download area.

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Is it possible to download Jetset Spanish on a slow internet connection?

Yes, it is possible but it may not be quick. An install from the backup disc you will receive in the mail may be the best option for those customers on dial up.

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I emailed you but I haven't had a response

If it has been over two days and you have not received an answer to your question submission, please ensure that you have added:

support@jetsetspanish.com

to your contacts list to prevent our responses from being spam blocked or sent to your Junk Mail folder.

Please note that it can take up to two working days to answer any technical support questions. We receive hundreds of emails every day and there will occasionally be a delay in responding to your emails while we clear the backlog.

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How do I order?

To order Jetset Spanish all you need to do is click on the 'Buy Now' button on our sales page, from here you will be directed to a secure PayPal payment page where your payment will be processed. You will then receive an email with your Jetset Spanish login details.

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Are my credit card details secure?

Yes. We value your privacy so we use Clickbank as Rocket Languages only authorized retailer. Your information is 100% secure as Clickbank is one of the most trusted and largest retailers on the internet, processing thousands of orders for thousands of publishers, like Rocket Languages, every day.

In order to process payments with Visa and Mastercard credit cards, Clickbank requires: the CVV2 or CVC2 validation code. Most cards have this 3-digit code printed on the back of the card, to the right of the card number. American Express cards have a 4-digit code printed on the front, to the right of the card number. If you are 100% certain your card has no code on it, then enter "none" in the blank.

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How do I enter the members' area once I have purchased?

Once you have purchased Jetset Spanish you will receive an email with your username and password for the Jetset Members' Download Area—you will simply need to log in via the URL provided in that email using the details above.

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My login is not working. I keep redirected back to the login page

Please contact us so that we can rectify the problem for you.

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